FTD’s Belated Valentine’s Day Note To Me
Mr. English,
Per our conversation your account has been refunded in full.
Below is my contact information, if you ever need any further assistance in the future, please do not hesitate to contact me.
Let me assure you this is not typical of the way we do business.
Thank you for taking the time to let us know about your recent experience and for giving us the opportunity to make this right for you.
I love it when things work out in the end.