http://jasonenglish1.com/2007/02/07/epilogue-satisfaction-granted/ My collected color commentary, both insightful and inane. Sun, 05 Sep 2010 23:42:36 +0000 http://wordpress.org/?v=2.9 hourly 1 http://jasonenglish1.com/2007/02/07/epilogue-satisfaction-granted/comment-page-1/#comment-61431 Denise Sun, 30 Mar 2008 02:24:00 +0000 http://jasonenglish1.com/?p=404#comment-61431 USAA insurance. Best customer service I've ever had or heard of. I've never had to argue with them, never had to bargain, just 100% fantastic. For an example: about a year and a half ago we found out that the house we had been renting had been used to cook meth. The house was severely contaminated, and we thought we were going to lose all of our stuff (miraculously, our things had stayed clean enough that we could decontaminate them, but we didn't know that at the time). Doing the research, we discovered that renter's insurance policies almost NEVER cover meth contamination, but we figured it was worth a shot to call and ask USAA. I explained the situation to a very sympathetic rep, who put me on hold for a few minutes to check it out. When she came back, she said it didn't look like it on the face of their policy, but she thought she might have found a way to do it. She said she would research it and call me back. I waited a couple days and figured she had forgotten, but lo and behold, she called me a week later with the news that she had gotten a team together who figured out how to cover all of our possessions. I thanked her profusely and told her that we had found out that we could do the decontamination ourselves, so we wouldn't need to draw on the policy. She then said that if we submitted the receipts for the cleaning materials (bleach, etc.), that they would cover the cost of those up to $600. Absolutely wonderful company and people. I was almost in tears at the end of the conversation. Thanks USAA! USAA insurance. Best customer service I’ve ever had or heard of. I’ve never had to argue with them, never had to bargain, just 100% fantastic. For an example: about a year and a half ago we found out that the house we had been renting had been used to cook meth. The house was severely contaminated, and we thought we were going to lose all of our stuff (miraculously, our things had stayed clean enough that we could decontaminate them, but we didn’t know that at the time). Doing the research, we discovered that renter’s insurance policies almost NEVER cover meth contamination, but we figured it was worth a shot to call and ask USAA. I explained the situation to a very sympathetic rep, who put me on hold for a few minutes to check it out. When she came back, she said it didn’t look like it on the face of their policy, but she thought she might have found a way to do it. She said she would research it and call me back. I waited a couple days and figured she had forgotten, but lo and behold, she called me a week later with the news that she had gotten a team together who figured out how to cover all of our possessions. I thanked her profusely and told her that we had found out that we could do the decontamination ourselves, so we wouldn’t need to draw on the policy. She then said that if we submitted the receipts for the cleaning materials (bleach, etc.), that they would cover the cost of those up to $600. Absolutely wonderful company and people. I was almost in tears at the end of the conversation. Thanks USAA!

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